Stable processes, satisfied clients.

The TQM concept covers both procedural and cultural aspects. It assumes that quality isn’t the result of the actions of a single unit, but it’s the result of joint teamwork, systematic data analysis, ongoing monitoring of indicators and readiness for change. This approach allows a company not only to meet standards but also to build competitive advantage that is based on trust and effectiveness.

Quality management in a modern organisation

Modern quality management is a complex management system which covers all processes affecting the value of a product or service. Quality management systems support companies in achieving their operational and strategic goals – regardless of their industry or scale of operations. Implementing a quality management system increases consistency, facilitates the identification of inefficiencies and helps deliver repeatable results.

Quality management is an approach that is focused on meeting customer expectations by improving the efficiency and flexibility of an organisation. This system utilises management functions available at every level of the enterprise’s operations. It consists of principles, procedures, methods, tools and workstations designed to enable the achievement of set objectives.

Quality management methods – tried and tested approaches in business practice

Effective quality management methods aren’t ready-made schemes imposed from above, but they’re proved tools which help implement tailored changes and develop your organisation.

Each method has its own specific characteristics, so the choice of tools also depends on the maturity of the system and the goals the company wants to achieve. The most commonly used TQM methods include:

• The PDCA cycle (Plan-Do-Check-Act) – a universal concept of continuous improvement. It includes planning activities, implementing them, verifying results and implementing corrections. It’s a tool which organises quality work and supports systematic process improvement.
• Kaizen – a Japanese management philosophy based on the assumption that small, daily improvements are more effective than revolutionary changes. In practice, this means a culture of employee engagement and constantly looking for ways to improve.
• Six Sigma – a method based on data analysis and statistics, which is aimed at reducing errors and process variability. It’s implemented especially where high repeatability and precision matter (e.g. in industry, financial services or logistics).
• Lean Management – an approach which is focused on eliminating waste and optimising value flow for the customer. The key element of lean is understanding which activities actually create value – and simplifying or eliminating the rest.
• FMEA (Failure Mode and Effects Analysis) – a method for identifying potential points of failure in a process and assessing their effects. It allows for predicting problems before they arise and preventing them through appropriate preventive measures.
• MBO – Management by Objectives) – a system in which quality and development are measured through clearly defined and measurable objectives. This makes it possible not only to plan but also to monitor the effectiveness of activities on an ongoing basis.

Implementing these methods in practice does not mean rigidly adhering to a single concept – most often, a combination of them is used by selecting approaches adapted to the specific nature of a given company, its team and processes.

Professional consulting in this area enables the creation of a coherent system which not only meets quality standards but also realistically increases the competitiveness of the organisation. TQM consultants available via Redegate adjust their approach to the specific operational context, focusing on measurable results which can be implemented in everyday work.

Quality management system audit as a tool for optimising and improving processes

Quality management system audit isn’t only a check of compliance with procedures – it’s primarily an opportunity to discover untapped potential and streamline internal processes. A professionally conducted audit lets you identify areas for improvement, assess the effectiveness of existing measures and prepare your organisation for certification.

A quality management system audit aims to verify the effectiveness of a given system. Most companies use the ISO 9000 standard. The purpose of the audit is to verify whether the methods used meet the system’s objectives. The ISO 9000 principles include, among others:

• Customer focus.
• Employee engagement.
• Process approach.
• Continuous improvement.
• Fact-based decision making.

Audits should be conducted regularly by an independent auditor. External experts working with Redegate conduct them on the basis of current standards and good industry practices. Each report contains specific recommendations which serve as a starting point for designing further improvement measures.

Comprehensive quality management – from auditing to continuous improvement

A quality management system implemented on the basis of TQM is a process that begins with the analysis and assessment of the initial state and ends with the permanent establishment of quality standards in the daily work of teams. At every stage – from auditing, through planning corrective actions, to monitoring progress – Redegate mediates in contacts with consultants who design, implement and improve quality systems.

An integrated approach is important here. It combines process analysis, employee education and the implementation of IT solutions to support quality management. Only then can actions be sustainable and developed in line with organisational or market changes.

TQM consulting – consulting on implementing a culture of quality in a company

TQM consulting is an advisory service which supports organisations in the comprehensive implementation of a culture of quality. On the Redegate website, you can find specialists who have experience in working with manufacturing and service companies, administration and non-profit organisations.

The cooperation process follows clearly defined stages:

1. Identification of the company’s quality needs.
2. Auditing and diagnosis of the current system.
3. Preparation of a TQM implementation plan.
4. Training teams and working on changing the organisational culture.
5. Ongoing support in implementing tools and procedures.
6. Monitoring of results and strategy adjustment.

Redegate matches companies with TQM consultants who have been verified in terms of competence and effectiveness. Instead of ready-made templates, we offer a tailored approach based on a given client’s data and goals.

Ready to implement quality that works?

Use the opportunities offered by TQM and fill in the contact form on the Redegate website. In response, we will recommend a proved expert who will help you introduce a culture of quality into your organisation – from scratch, effectively and in accordance with current industry standards. All you need to do is tell us the scope of your project and your budget, and we’ll suggest qualified experts who will help your company spread its wings.